Privacy Policy

Last updated: September 2026

Flooring Masters Ltd. (“Flooring Masters”, “we”, “our”, or “us”) operates the website www.flooring-masters.ca. We are committed to safeguarding the personal information of our clients and website visitors in accordance with the Personal Information Protection Act of British Columbia (BC PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, request a callback, or submit project details for an installation estimate.

1. Information We Collect

We only collect personal information that you voluntarily provide to us when interacting with our website, request forms, or direct communication channels. This information may include:

• Contact Information: Your full name, telephone number, and email address.
• Project & Property Details: Project location / residential address within our Greater Vancouver and BC service regions, square footage, subfloor condition notes, timeline preferences, and flooring material selections (hardwood, vinyl, laminate, carpet tile).
• Uploaded Media: Photographs or architectural floor plans of your installation space submitted to help us prepare an accurate preliminary estimate.
• Technical Log Data: Standard browser information, IP address, device type, and visit timestamps collected automatically through standard server logs and analytical cookies to maintain website performance and security.

2. How We Use Your Information

We use your personal information strictly for legitimate trade and contracting purposes, including:

• Reviewing your project requirements and preparing preliminary labor and material estimates.
• Contacting you via phone or email to schedule an on-site optical laser diagnostic inspection.
• Executing agreed flooring installation contracts, daily progress reports, and milestone updates.
• Generating official invoices, handling warranty documentation (5-Year Workmanship Warranty), and providing customer support.
• Protecting our website against fraudulent activity, spam submissions, or security incidents.

Zero Data Monetization: We never sell, rent, trade, lease, or monetize your personal information to third-party advertisers, lead brokers, or marketing networks under any circumstances.

3. Disclosure of Personal Information

Your personal data is treated with strict confidentiality. We do not disclose your information to outside parties except in the following limited circumstances:

• Essential Service Providers: Trusted cloud infrastructure, secure email delivery, and hosting providers who assist in operating our website under strict data protection agreements.
• Legal Compliance: Where required by law, subpoena, court order, or governmental authorities operating under applicable British Columbia or Canadian federal jurisdiction.
• Direct Master Supervision: Your contact and project details are handled directly by Flooring Masters personnel to ensure owner-supervised project execution.

4. Data Storage and Security

We implement rigorous technical and organizational security measures to protect your information against unauthorized access, loss, alteration, or misuse:

• All communications between your browser and our website are encrypted using standard SSL/TLS (HTTPS) encryption.
• Form submissions and project estimates are stored on restricted-access administrative systems.
• While no digital transmission over the internet can be guaranteed 100% secure, we take all reasonable commercial precautions to protect your personal data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the contracting purposes for which it was collected, to provide warranty coverage throughout our 5-year workmanship guarantee period, and to comply with statutory business and tax record-keeping requirements in British Columbia.

6. Your Rights Under BC PIPA

Under British Columbia’s Personal Information Protection Act, you have the right to:

• Request access to the personal information we hold about you.
• Request corrections to any inaccurate or incomplete personal records.
• Request the deletion of your personal data, subject to legal and contractual record-retention requirements.
• Withdraw your consent to future communications at any time.

To exercise any of these rights, please reach out to us using the contact details provided below.

7. Cookies and Analytics

Our website uses standard, non-intrusive cookies to ensure site functionality, maintain navigation preferences, and evaluate website traffic patterns. You can adjust your browser settings to decline cookies; however, certain interactive website features may not operate as intended.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact:

Flooring Masters Ltd.
Vancouver, British Columbia, Canada
• Direct Phone: +1 (825) 734-4090
• Official Website: www.flooring-masters.ca
• Inquiries: Via our Contact Us page